Player support

 

Users who have Simple Solitaire pre-installed on HP devices may have seen this message come up recently. We suggest trying the following:

 

1. Open the Start Menu by pressing the Windows icon in the lower left of your screen.
2. Type the word "wsreset" with no spaces into the "Ask me anything" text box.
3. It should come up with a "Run Command" button, click on that.
4. Wait for the black box to do it's thing and then the Windows Store will pop up.
5. Try to run Simple Solitaire again.

 

If this doesn't work for you, please try the following steps:

 

1. Open up the start menu like before and type "apps and features".
2. Click on the Apps and Features line with a gear next to it.
3. Find the game in the list, select it, and select uninstall.
4. Reboot your computer.
5. Try to reinstall Simple Solitaire from the Windows Store, and run it again.

 

If Simple Solitaire doesn't work immediately after the final steps, wait 24 hours for your system to process the new installation and try running Simple Solitaire again.

Click on the settings button with the gear icon then click on the "Statistics" button. Then click on the "Clear All Stats" button to reset your statistics.

You can change the difficulty by starting a new game and selecting either "Easy" or "Hard". Note that this is only available on the Windows version of the game.

When starting a new game, select the "No Scoring" option. In the Google Play and Amazon versions of the game, you can manually turn off the timer in the settings menu.

General questions

  1. Open up the start menu and type "apps and features"
  2. Click on the Apps and Features line with a gear or list icon next to it
  3. Find the game in the list, select it, and select "uninstall"

Many of our games are free to download in the app store. In order to keep publishing games for free, we must display advertisements in some of our games. The money earned from displaying these ads goes directly to funding the development of new free games. As of right now, there are no options to pay to remove advertisements from any of our free games.

We kindly ask that you send us a mail via the "Contact Us" form so we can look into the issue. Please include a detailed description of the problem you are experiencing. You can also email us directly at:

support@randomsaladgames.com

1. Windows Purchases
Please be advised that we do not control these transactions, they are processed through Microsoft directly.
For more information about refund conditions, you can easily find out your billing status by logging in here:

https://billing.microsoft.com/

 

2. Google Play Purchases

We would be happy to issue a refund. Please email us directly at:

support@randomsaladgames.com

Make sure to include the name of the game along with the order number associated with the purchase, the day the purchase was made, and the billing zip code associated with the account. The order number should be a 17 digit number formatted like this: XXXX-XXXX-XXXX-XXXXX

You can purchase a t-shirt on Amazon that features our mascot, Saladius by clicking here. Our t-shirts make great gifts for the gamer in your life.

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